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Q&A

PRODUCT

Why do you say it takes the soul of the old 500?

You can easily recognize it as a 500 but it is totally new. More roominess but same proportions with a new character and more presence. The new Fiat 500entails the elements of the previous generations, remaining the iconic city car with the same proportions in terms of style and clean design, always classic and cool at the same time.

What are the main technical features?

The main technical features are the following:
- Autonomy: up to 320 km WLTP combined cycle range*
- Fast Charge standard: 85kW.
- Combo 2 smart charging ports.
- 11kW AC on board charger.
- EV Driving Modes selector with 3 driving modes.
- Cabin Pre-conditioning and charge scheduling.
- All new infotainment system with connected services.
- Autonomous Driving level 2.


*Electric range data given is preliminary and has been determined according to WLTP test procedure methodology. The preliminary values might differ from official final type approval data.

How is it bigger than the current 500? How is it bigger in terms of roominess?

The new Fiat 500is +61mm length, +22mm wheelbase, +56mm wider, up to 17’’ wheel. +42mm front seats internal width, +10mm front occupants headroom, +4.2 Lt storage capacity thanks to the new central console.

Which is the autonomy of the New 500?

Up to 320 km in WLTP combined cycle*, in normal weather conditions.


*Electric range data given is preliminary and has been determined according to WLTP test procedure methodology. The preliminary values might differ from official final type approval data.

Is the fast charger standard and or available on all trims/models?

On «la Prima» the fast charge is standard (up to 85 kW). The rest of the new Fiat 500range will be revealed during this year.

Do you consider to have in your range also some “lower” range trim/model soon or later?

You have discovered «la Prima», the epitome of style of New 500. There is also a complete range coming for New 500, it will be revealed during this year.

What are the main differences between the “Opening Edition” and the “normal” version?

«la Prima» will be the epitome of the New 500, including all the brand new contents in terms of style and technology available for the car. The opening edition features some exclusive contents like the monogram Capote, the exclusive interiors with leather free dashboard and seats and a numbered plate for the first 500 units in main countries. The new Fiat 500Range will be revealed during this year.
*Electric range data given is preliminary and has been determined according to WLTP test procedure methodology. The preliminary values might differ from official final type approval data.

How many colors for the opening edition? How many colors for the “normal” one?

New Fiat 500 «la Prima» will be available with Three brand new colors all inspired by the nature: Mineral Grey (metallic) to represent the Earth, Ocean Green (micalized), to represent the sea, Celestial Blue (tricoat) as a tribute to the sky. The colors available on the range of New 500 will be revealed during this year.

Why did you present the new Fiat 500just in cabrio version?

The New Fiat 500 cabrio is the most iconic body for our little jewel, this is the reason why we decide to show the new Fiat 500in is best “dress”: «la Prima» cabrio. It is the only urban electric cabrio car with 4 seats offered in Europe.

Will you have Seaqual interiors as it was for the Hybrid?

On the new Fiat 500 «la Prima» we will have brand new premium leather free interiors, the rest of the new Fiat 500range will be revealed during this year.

Will the new Fiat 500available also with a hatchback body? When will be presented/introduced in the markets?

You have discovered the new Fiat 500«la Prima» cabrio, the most iconic body for our little jewel. This is just the first step for the launch of the New 500, all the details about next steps will be revealed during the year.

Does the new Fiat 500 offer the “One pedal driving” experience?

The new Fiat 500 is equipped with an EV mode selector that gives the driver 3 choices to manage the best driving style: NORMAL, RANGE and SHERPA.
The NORMAL mode offers a driving style as much as possible close to vehicles with internal combustion engine, with a reduced intrusion of the EV typical regen effect on the brake pedal. The RANGE mode on the contrary includes the ONE PEDAL DRIVE experience, that maximize regen by combining conventional acceleration, using the right-hand pedal, with a much higher degree of deceleration than in a conventional car.
When the driver lifts off the pedal, the car slows down more quickly than an internal-combustion-powered car would, coming to a complete stop under some circumstances.
The driver still has to use the brake pedal to come to a complete stop, but once he has acclimatized, the only need to hit the brakes is for emergency situations, and gradually reducing the need to lift the right foot from one pedal to another.
The SHERPA mode optimizes residual range, through a smoother and lower accelerator pedal response. Limits the maximum speed at 80km/h. Climate and auxiliaries (heated seats, windshield, mirrors) are automatically turned off by the vehicle, even though the driver is always allowed to turn them on.

What’s the Price of the «la Prima»?

The price of «la Prima» cabrio is 37.900€ across Europe (local/government incentive not included).

Batteries

What is the Battery range*?

The new Fiat 500 comes with a 42 kWh battery, capable of up to 320km under WLTP conditions.


*Electric range data given is preliminary and has been determined according to WLTP test procedure methodology. The preliminary values might differ from official final type approval data.

Which kind of battery you choose?

We use a Lithium-Ion, Gen 3a; cathode NMC, anode Graphite.

Where is the battery pack placed inside the car?

It is integrated within the chassis, located below the underbody, with no impact on roominess and luggage compartment.

What will be the warranty on the battery?

Customer proposal: we offer to the new Fiat 500 customer of 500 BEV a warranty of 8 years / 160k km (warranty expiring on expiry of the first of these conditions) with a SOH of 70%.

Does the car have heating pump?

The vehicle is equipped with a high-voltage heater; for cold weather countries the vehicle is also optionally equipped with heated front seats, which deliver immediate heating comfort, thus reducing the use of the high-voltage heater.
Cabin pre-conditioning is also available in order for the vehicle to reach a comfort temperature while plugged, before usage.

App services related to the placement of charging points?

Yes, of course: White label app integrated directly in the FIAT app will allow you to find, book and pay for your charge. There will be an available network of more than 130.000 charging points all over Europe.

Does the Navigator include the charging points? And a route with charging points?

The navigator will be able to display the charging points and it will be possible to identify the nearest charging point according to the battery consumption and the type of route.

Who produces the battery? Supplier?

The supplier of the battery is SAMSUNG.

What about the battery won’t work after 1 year?

The battery is under a 8 year plan warranty.

Which type of plug is used for the charging port?

New 500 «la Prima» will be equipped with a Combo Plug (CCS2), including a type 2 connector that enables both Public AC charging and DC fast charging. Type 2 Plug is the most popular and widely used as it’s a standard used in Europe.

How does SHERPA MODE work?

The Sherpa mode can be activated at any time to optimize the residual range. Once selected, it will manage energy consumption by controlling speed, acceleration, HVAC and auxiliaries to maximize range.

Recharging

Is the wallbox capable of fast charge in DC and if so, how long does it take?

No. The wallbox works only for AC domestic charge up to 7.4kW (around 6h for full charge) for the Easy Wallbox and 11kW (around 4h for full charge) for the smart connected wallbox (max charging power depends on Countries’ regulation). The fast charge in DC only exists out of home through public fast chargers, for which New 500 «La Prima» is already equipped with the proper plug and recharging software. Fast charging takes about 5 minutes for the daily mileage (50km) and 35 minutes for 80% of full charge.

How fast does the charge work, at home and at public charge?

There are different charging options for the New 500, all of them are standard with «la Prima» :
- Domestic charging (up to 3 kW AC) with a mode 2 charging cable– Timing from 0% to 100% charge: 15h15’
- Public charging (11 kW AC) with a mode 3 charging cable – Timing from 0% to 100% charge: 4h15’
- Fast Charge (85 kW DC) with cable already connected to charger – Timing for 80% charge: 35’ (35' time is not valid to recharge from 20% to 100%) with this solution you can charge your daily usage (50km) in 5 minutes.

How long is the Mode 3 Cable?

The cable is around 6m long.

What does Bluetooth connectivity on the Easy Wallbox mean?

Bluetooth Connectivity function of the Easy Wallbox allows the user to set the maximum power available to allow the dynamic load management, daily charging timer, data tracking (charging power/timing/duration), reboot, etc.

Is the wallbox sold together with the new Fiat 500and included in the price?

Yes, the Easy Wallbox will be included in the price of «la Prima». This wallbox is a ‘plug&charge’ system with no requirement for professional installation for 2,3kW use. The Easy Wallbox is upgradeable to Mode 3, 7.4kW, allowing a full charge in around 6h.

What does Bluetooth connectivity on the Easy Wallbox mean?

Bluetooth Connectivity function of the Easy Wallbox allows the user to set the maximum power available to allow the dynamic load management, daily charging timer, data tracking (charging power/timing/duration), reboot, etc.

Is the wallbox sold together with the new Fiat 500and included in the price?

Yes, the Easy Wallbox will be included in the price of «La Prima». This wallbox is a ‘plug&charge’ system with no requirement for professional installation for 2,3kW use. The Easy Wallbox is upgradeable to Mode 3, 7.4kW, allowing a full charge in around 6h.

Will you offer some special or additional services or packages, together with the wallbox?

The wallbox is included in the price of «la Prima», together with cable Mode 3 for public charging. Additional services will be disclosed at a later date in the year.

Engine

Which kind of engine equips the new 500?

The new Fiat 500 is equipped with an EDM (ELECTRIC DRIVE MODULE) including an E-Motor with Permanent Magnet and a Gearbox with 9.6:1 ratio. The engine power is: 87 kW

What is the performance of the car?

Top speed: 150 km/h (limited)
Acceleration: 9.0 sec 0-100 km/h, 3.1 sec 0-50 km/h
Maintenance: frequency 1year or 15.000km (whichever first), same as ICE. Each scheduled maintenance service includes electric components and High Voltage Battery checks.
Maintenance costs: scheduled maintenance costs are expected to be much lower than ICE model (up to -35%). The reduction is mainly driven by the absence of many components which have a strong impact on maintenance cost (engine oil, oil filter, air filter, antifreeze liquid, gearbox fluid, spark plugs, belts, clutch, silencer, radiator (and pipework), power steering fluid, alternator, starting motor). Running cost: Running cost is reduced versus ICE models thanks to lower cost of energy, lower cost of ordinary and extraordinary maintenance and lower average taxation applied to EV ownership in Europe.

Technology

Which ADAS are standard on the new 500?

On the opening edition «la Prima» you will have the best ADAS technologies available in the market, such as:
- Autonomous Driving Level 2 (FIAT CO-DRIVER)
- Autonomous Emergency Brake with pedestrian and cyclist detection
- Lane keep assist
- Intelligent Speed Assistant
- Attention assist (Drowsy Driver detection)
- Auto headlamp on
- Traffic sign recognition and information
- Emergency Call
- Blind spot detection
- Electric park brake
- 360° drone view parking sensor
- High resolution rearview camera with dynamic guidelines

What about the level2 autonomous driving?

Level 2 autonomous driving (FIAT CO-DRIVER) will perform longitudinal control thanks to an iACC (intelligent Adaptive Cruise Control) able to keep speed and distance and to adapt speed to road speed limits, while Lane Centering will perform lateral control by keeping the vehicle centered within the lane. iACC can be activated when speed will reach 30 km/h, and will be able to follow to stop, Lane Centering can be activated when speed will reach 60 km/h. We are the first to offer this kind of technology on a city car.

Will all the ADAS features be available at launch?

The main ADAS features, including the CO-DRIVER (Level 2 Autonomous Driving) will be available and standard on «la Prima».

Infotainment

What are the main USP of the new infotainment system?

The all new UConnect 5 infotainment system has been designed in order to deliver a smartphone-like user experience to the occupants: Big touch screen (10.25’’) with smartphone projection (Android Auto and Wireless CarPlay); Faster connection (less than 5 secs pairing); Mix and match content to build your own interface (up to three widgets per pages, up to 5 pages, customize your quick actions on 1st surface); embedded Navigation by Tom Tom, with enhanced natural voice recognition. A full TFT 7’’ instrument cluster offers high definiton display, Driving, entertainment, active safety, navigation, phone & media information. Advanced processor ensures crisp and fluid movement graphics.

Is the new infotainment standard on the New 500?

The new infotainment is standard on «la Prima».

Is the system upgradable from remote?

The new infotainment system can be updated with over-the-air technology.

Can I recharge the smartphone wireless?

YES, thanks to the smartphone wireless charging pad located in the dedicate storage compartment.

Can I connect the smartphone to the car wireless?

CarPlay is already available for a wireless connection with the new UConnect 5 Infotainment system. The infotainment system is Android Auto Wireless ready.

Is the system equipped with CarPlay and Android auto? Is it standard?

Yes, they are standard on «la Prima»

What more can you do with the new Infotainment that wasn’t possible on the old one?

Uconnect 5 combined with the Telematic Box Module not only provides the mandatory Emergency Call feature, but also a number of innovative connectivity services:
- My Assistant: an assistance system allowing you to talk with an assistant and ask for help in the event of breakdown or receive support to resolve the issues. You will receive also a report via mail in which it’s possible to visualize current status of your vehicle.
- My Remote: lets you check the battery charge level from your smartphone; schedule vehicle charging during the most convenient time periods; know the exact location of your car; lock and unlock the doors and lights; schedule the air conditioning system.
- My Car: to check the condition of your car, immediately verifying various parameters from tire pressure to service schedule.
- My Navigation: though your mobile app you can send your destination on the car navigator, identify the route, check the traffic, weather conditions along the route and see speed camera; it’s possible also to visualize charging point stations nearby, and graphically display on the maps the reachable area based on real time battery level. Maps will be always kept up to date thanks to over the air updates
- My Wi-Fi: A true hotspot that connects up to eight electronic devices to the network at the same time, as if you were at home. My Wi-Fi also allows you to interact with your car by using the leading voice assistant technology of Amazon Alexa
- My Alert: thanks to this service you can immediately be alerted if your vehicle has been
stolen. Once the theft is confirmed with a police report, security customer assistance helps to recovery it.

Pre-booking

What is the pre-booking?

The pre-booking gives you the opportunity to join an exclusive group that will be the first to discover the new Fiat 500 «la Prima».

How does it work?

You have to visit the website Fiat of your country and select the “be the first” section and follow the user-friendly process.

What means prebooking in 3 clicks?

The pre-booking is based on a “3 clicks” process:
1st click: Choose the colour of the car
2nd click: Data, registration and Dealer choice
3rd click: Payment, with 500€ deposit

When can a customer order the car?

Since the 4rd of March the customer can pre-book the car through dedicated platform.

When will the car be consigned to the customers?

First cars will be delivered in the last quarter of 2020.

What did you plan as “exclusive gift” for the prebookers?

You will have the opportunity to join an exclusive group that will be the first to discover the new Fiat 500 «la Prima». Only the first 500 consumers who pay the €500.00 refundable deposit will be able to discover the new Fiat 500 «la Prima» with the "la Prima 500e - 1 of 500" badge. All subsequent new Fiat 500 «la Prima» will not have the "la Prima 500e - 1 of 500" badge.

What’s the cost for the prebooking?

It is 500€.

What is the € 500.00 deposit for?

By paying the €500.00 refundable deposit you will have the opportunity to join an exclusive group that will be the first to discover the new Fiat 500 «la Prima». In fact, you will receive all the information on the new Fiat 500 «la Prima» and you will be among the first to be able to go to a Fiat dealership to order your new Fiat 500 «la Prima».
Only the first 500 consumers who pay the €500.00 refundable deposit will be able to discover the new Fiat 500 «la Prima» with the "la Prima 500e - 1 of 500" badge. All subsequent new Fiat 500 «la Prima» will not have the "la Prima 500e - 1 of 500" badge.

When can I test-drive the car, before making the deposit of € 500.00 or before placing the order?

Unfortunately, it is not possible to test-drive the car in advance.

How can I pay the € 500.00 deposit?

By visiting the pre-booking section of the Fiat website you can pay the €500.00 deposit by credit card on the VISA or MasterCard circuits.

Do I need a credit card to prebook? Can I do with Paypal?

You will be able to pay with a Visa or Mastercard credit card only.

How will my credit card data be processed?

Clients’ credit card identification data will never be accessible to FCA through its systems, the latter having adopted procedures to ensure that only the operator identified by FCA as authorized to manage the deposit payment of €500.00 may access said data.

Will my € 500.00 deposit automatically be converted into a purchase contract?

No. We will inform you by e-mail when the new Fiat 500 «la Prima» can be ordered. Thereafter, you can go to your selected Fiat dealership, present the deposit code and stipulate a purchase agreement.

How many cars can I put a €500.00 deposit on?

You can put a €500.00 deposit on only one new Fiat 500 «la Prima».

Can I transfer my €500.00 deposit to another person?

No. Your €500.00 deposit is nominative. If a friend is interested in the initiative, they can pay the €500.00 deposit by accessing the web page.

What is the deadline for paying the €500.00 deposit?

The €500.00 refundable deposit for the new Fiat 500 «la Prima» can be paid until June 5th, 2020.

Will I be able to request a refund of my €500.00 deposit?

Yes, and at no additional cost. You will have the right to request a refund of your €500.00 deposit at any time until June 30, 2020. Simply visit the webpage and log in with the credentials you created during registration. The amount paid for the €500.00 deposit will always be yours and will accrue no interest. The €500.00 deposit will be refunded to your credit card within 15 working days of your request for refund. Likewise, even if we do not receive a refund request from you by June 30, 2020, we will automatically refund your deposit within 15 working days from June 30, 2020.

Will my €500.00 refundable deposit be converted into an advance in the event of purchase?

No. Your deposit will always be refunded to you, even if you purchase the vehicle from the dealership you have selected. You will be contacted and you can place your order with them when the new Fiat 500 «la Prima» is available for purchase.

Will I have to select a preferred dealership?

Yes, following confirmation of payment of your €500.00 deposit, you will receive an email. In the event that you did not select a dealership when paying your €500.00 deposit, we will contact you via email. You can then select the dealership you wish to place your order with and thereafter, they will contact you. Should you wish, you then can go to order the new Fiat 500 «la Prima» if you decide to buy it.

What will happen after my €500.00 refundable deposit has been paid?

You will receive an e-mail confirming that your €500.00 deposit has been paid. Your name will then be placed on a mailing list so you can receive further details about the new Fiat 500 «la Prima». You will also receive a refundable deposit code of € 500.00, which you must provide to your preferred Fiat dealership when you decide to order the new Fiat 500 «la Prima».

Can the dealership make the €500.00 deposit on my behalf?

No. Dealerships cannot make a € 500.00 deposit on your behalf.

Can I make the € 500.00 deposit over the phone?

It is possible to pay your €500.00 deposit only online through the dedicated online platform on the Fiat website.

Can I order and pay for my new Fiat 500 «la Prima» online?

No. The order for the new Fiat 500 «la Prima» can only be made at the dealership you have selected. They will also provide you with detailed information on your possible payment options.

What payment methods can I use to pay the € 500.00 refundable deposit?

You will only be able to pay with a Visa or Master Card credit card.

If I decide to order the new Fiat 500 «la Prima», what will happen to my €500.00 deposit?

Your €500.00 deposit will always be refunded to your credit card, even if you decide to buy the new Fiat 500 «la Prima».

How did you calculate the value of incentives in the pre-booking website?

The figure shown is an estimate of the maximum possible purchase incentive value offered to private buyers of an all-electric passenger car. The figure is calculated based on the current incentives offered by national and local authorities linked to the postcode entered by the customer.

Are the Incentives shown in the PreBooking guaranteed?

No. The figure shown is for illustrative purposes and each incentive has specific eligibility and availability conditions. Always refer to the official website of the relevant authorities to verify the precise amount, eligibility and availability of the incentives before making a purchasing decision.

Are the Incentives shown in the PreBooking a discount on the list price of the car?

No. The incentives are provided by the relevant authorities and should not be interpreted as a discount on the price of the car provided by Fiat.

Are the incentives up to date and will they be available when my car is ready?

The data is reviewed and updated on a monthly basis. The incentive values and conditions are subject to change. They may be affected by expiration dates or expiration of funds for example. These incentives are provided by the relevant authorities and should not be interpreted as a discount on the price of the car provided by Fiat. Always refer to the official website of the relevant authorities to verify the precise amount, eligibility and availability of the incentives before making a purchasing decision.

How and when do I claim the incentives?

Each incentive has a detailed and specific process, as well as minimum requirements for qualification. Always refer to the official website of the relevant authorities to verify the process required to claim each incentive, along with the precise amount, eligibility and availability of the incentives, before making a purchasing decision.

New Fiat 500 «la Prima»

How many “Opening edition” will be available per market?

The first 500 consumers will get the the new Fiat 500 «la Prima» with the "la Prima 500e - 1 of 500" badge. All subsequent new Fiat 500 «la Prima» will not have the "la Prima 500e - 1 of 500" badge.

Will it be available on each market?

«la Prima» Opening Edition will be available in Italy, France, Germany, Spain, UK, Belgium, Netherlands, Austria, Switzerland, Denmark, Norway, Sweden, Portugal

What are the main features of the new Fiat 500 «la Prima»?

«la Prima» Opening Edition is a full specs limited edition featuring all brand new contents, epitomizing New 500 exclusiveness & newness. It has a unique product configuration across europe: 1 body (cabrio), 3 colors. Main standard contents. EV Specific Features: fast charging 85kW, mode 3 charging cable. Exteriors: 17’’ Alloy Wheels diamond cut, LED projectors headlamps, Fiat monogram capote (specific for the Opening Edition), Dedicated plate on C-pillar (specific for the Opening Edition). Interior/Comfort: Electric Parking Brake, Automatic A/C, Keyless Go + Passive Entry, Rain Sensor, Wireless Charging Pad, Leather free seats & wrapped dashboard fascia. Infotainment: TFT 7’’ Display, Radio 10’’ Touch Screen NAV, Digital Audio Broadcast., Wireless CarPlay / Android Auto, Telematic Box Module. Safety: Autonomous Driving Level 2, 6 Airbags, Intelligent Adaptive Cruise Control, Emergency Call, Traffic Sign Recognition & Information, Intelligent Speed Assist, Attention Assist (Drowsy Driver Detection), Autonomous Emergency Brake, Lane Keeping Assist, Blind Spot Detection, 360° Parking & Rear Camera.

What should I buy if the opening edition will be sold out?

«la Prima» is just the begin, a full range of the New 500 will come during the year, it will be revealed through a dedicated event

How many colors?

Three all-new colors are available: Mineral Grey (metallic) to represent the Earth, Ocean Green (micalized), to represent the sea, Celestial Blue (tricoat) as a tribute to the sky. All inspired by the nature.

How many interiors?

One exclusive interior with a leather free dashboard fascia & leather free seats with Fiat monogram.

Is the Opening Edition only Cabrio?

You have discovered the new Fiat 500 «la Prima» cabrio, the most iconic body for a 500. This is just the first step for the launch of the New 500, all the details about next steps will be revealed during the year.

Can I choose the number of the opening edition/La Prima?

For the main countries we guarantee that the first 500 units of «la Prima» are exclusive. This thanks to a plate “1 of 500” translated in the language of the country were the car is bought. So the cars will be numbered but not with a progressive sequence.

When the Opening Edition will be sold out, what can I buy?

«la Prima» is the first step of the new Fiat 500launch, is the best our new little jewel can offer in terms of style and technology. During the year we will reveal the rest of our range, so there is more to come.

How much will the new Fiat 500 «la Prima» cost?

The price of the new Fiat 500 «la Prima» will be € 37,900.
As an electric car, the new Fiat 500 «la Prima» will be able to benefit (subject to customer eligibility checks) from local or state incentives. For full information, always consult the official websites of the relevant local or state authorities.

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